Privacy Policy

We, Shock Casino, are committed to protecting your personal data and respecting your rights as a user of our platform. This Privacy Policy explains how we collect, use, store, and protect your information. We aim to be transparent about our practices, so you can understand what happens to your data when you use our services.

Purpose of the Privacy Policy

This document is designed to inform users about their data rights and how Shock Casino handles personal information. By reading this policy, you'll understand how we collect and use your data, as well as your rights under data protection laws.

Scope of Application

This Privacy Policy applies to all users of our platform, including those who access our services through our website, mobile app, or other channels. By using our services, you agree to the practices described in this policy. If you don't agree with our policies, please do not use our services.

Consent Clause

By using our site and services, you consent to the practices described in this Privacy Policy. We'll assume that your continued use of our platform means you accept any updates or changes we make to this policy.

Data We Collect

We collect various types of data from our users:

• Personal Information:
  • Name
  • Email address
  • Date of birth
  • Address (for verification purposes)
  • Other demographic information
• Account Info:
  • Username
  • Password (hashed for security)
  • Payment details (for deposit and withdrawal processing)
• Technical Data:
  • Device info (e.g., browser type, device model)
  • IP address
  • Cookies (explained below)
• Usage Data:
  • Site activity logs (e.g., login times, game interactions)

How We Use Your Data

We use the collected data for various purposes:

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing customer support
• Bonus eligibility and responsible gambling monitoring
• Improving the site and personalizing the user experience
• Fulfilling legal and regulatory obligations

Cookies and Tracking

We use cookies to enhance your experience on our platform. Here's what you need to know:

• What are cookies? Cookies are small text files stored on your device by websites or apps.
• Types of cookies:
  • Essential: Necessary for website functionality (e.g., login, payment processing)
  • Analytics: Used to track user behavior and improve the site
  • Marketing: For targeted advertising and promotional purposes
• Managing cookies:You can manage or disable cookies through your browser settings. Please note that some features may not work as intended if you disable all cookies.

Legal Basis for Processing

We process your data based on several grounds:

• Contractual necessity: To fulfill our contractual obligations (e.g., providing services)
• Legal obligations: Compliance with applicable laws and regulations
• Legitimate interests: Improving the site, personalizing user experience, and marketing
• User consent: Explicitly given by you through consent forms or account settings

Data Sharing and Disclosure

We may share your data with:

• Payment processors for deposit and withdrawal purposes
• Gaming providers to facilitate games and bonuses
• External parties where legally required (e.g., law enforcement, regulatory bodies)

Please note that personal data is not sold. We'll only disclose information where necessary or permitted by law.

Data Storage and Retention

We store your data securely for:

• Account management: 30 days after account closure
• Transaction records: 5 years (as required by applicable laws)
• Usage logs: 6 months

Security Measures

We take security seriously, implementing measures such as:

• SSL encryption (HTTPS protocol)
• Access controls for authorized personnel
• Authentication processes for secure login and transactions
• Monitoring for unauthorized access or data breaches

Your Rights

You have the following rights under data protection laws:

• Access: Request a copy of your personal data
• Update or delete: Modify or remove your data (as allowed by law)
• Withdraw consent or object to processing: Restrict our use of your data
• Contact us to exercise these rights

International Data Transfers

We may transfer your data outside the country where you reside. This is subject to:

• Standard Contractual Clauses (SCCs): To ensure secure transfers and protect your rights
• EU-US Privacy Shield: For EU residents transferring data to the US

Please note that external links or services have their own privacy policies, which we are not responsible for.

Policy Updates

We may update this Privacy Policy at any time. We'll notify you through:

• Website notifications
• Email notifications (if provided)
• In-app notifications

By continuing to use our platform after updates, you acknowledge acceptance of the new terms and conditions.